Refund Policy

QRinst Pro is sold by Paddle.com, our reseller and Merchant of Record. Paddle processes your payment, charges applicable taxes, issues your receipt, and handles refunds. Paddle's buyer terms apply to your purchase alongside this page.

You can cancel at any time from the link in your Paddle receipt email or by contacting us. Cancellation takes effect at the end of the current billing period: you keep Pro until then and aren't charged again. To avoid a renewal charge, cancel before the renewal date.

If you're in the EU, EEA or UK, you may withdraw from your purchase for any reason within 14 days of the transaction and receive a refund, unless during that period you started using or benefiting from the Pro features. Consumers elsewhere keep whatever rights local law gives them.

Outside those rights, charges for a billing period that has already started are generally not refunded, but we review requests in good faith, for example a duplicate charge, a charge after a cancellation made in time, or a technical problem that prevented you from using Pro.

Email hello@mdxtora.com from the address you signed in with, including your Paddle receipt or order number. You can also contact Paddle directly through paddle.net. Approved refunds are returned to the original payment method by Paddle.

When a subscription is refunded and cancelled, Pro features end and your account returns to the free plan. See the Terms of Service for more on accounts and data.